Sound familiar?
An employee quits — and takes what's written in no document with them
- An experienced employee leaves, taking with them how processes actually work, why they work that way, and who to ask in a non-standard situation
- Mentoring doesn't scale: every new hire gets a slightly different version of the same process, depending on who happened to train them
- A partner or franchisee network has outgrown calls and a group chat — you can't say exactly who, across how many locations, completed training, and who opened lesson one and forgot about it
- A 200-page written policy sits in a shared folder, and no one checks whether anyone ever opened it
This isn't about employees performing poorly — it's about internal training in most companies being a conversation, not a process. And a conversation doesn't scale.